PLANNING CAPACITY EVALUATION IN THE NETHERLANDS

Victor Slenter (ACMMP) assesses that the effectiveness of the planning model can be evaluated in several ways.

There is the evaluation whether the planning model:

1. has contributed to the decision making process;
2. is mathematically sound;
3. is appreciated and accepted by the health field;
4. does cover all the relevant parameters.

So, learning from ACMMP way to operate:

• Implementation of an evaluation system is not the first item on the agenda. As of the second planning document, the results/ effects of prior one(s) should be part of the document.
• When you use experts frequently, you should be able to have a hunch on whether you are on the right track or not.
• It’s important to organise and personalize the customer satisfaction scheme to use.
• It’s useful to discuss the time interval in which the evaluations should be repeated.